Return & Refund Policy - advnceprotecautomation

Refund & Return Policy

Returns & Refunds policy:
You are entitled to cancel your order within 30 days without giving any reason for doing so.The deadline for canceling an order is 30 days from the date you received the goods or on which a third party you have appointed, who is not the carrier, takes possession of the product delivered.In order to exercise your right of cancellation, you must inform us of your decision by means of a clear statement.You can inform us of your decision by e-mail: info@advnceprotecautomation.com We will reimburse you no later than 30 days from the day on which we receive the returned goods. We will use the same means of payment as you used for the order, and you will not incur any fees for such reimbursement.Conditions for returns:In order for the goods to be eligible for a return, please make sure that:The goods were purchased in the last 30 daysThe goods are in the original packagingThe following goods cannot be returned:The supply of goods made to your specifications or clearly personalized.The supply of goods which according to their nature are not suitable to be returned, for example goods which deteriorate rapidly or where the date of expiry is over.The supply of goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery.The supply of goods which are, after delivery, according to their nature, inseparably mixed with other items.We reserve the right to refuse returns of any merchandise that does not meet the above return conditions at our sole discretion.Returning GoodsYou are responsible for the cost and risk of returning the goods to us. You should send the goods to the following address printed on label .

Shipping Policy:

ADVNCE PROTEC AUTOMATION PVT LTD (“we” and “us”) is the operator of (advnceprotecautomation.com) (“Website”). By placing an order through this Website you will be agreeing to the terms below. These are provided to ensure both parties are aware of and agree upon this arrangement to mutually protect and set expectations on our service.

1. General

Subject to stock availability. We try to maintain accurate stock counts on our website but from time-to-time there may be a stock discrepancy and we will not be able to fulfill all your items at time of purchase. In this instance, we will fulfill the available products to you, and contact you about whether you would prefer to await restocking of the backordered item or if you would prefer for us to process a refund.

2. Shipping Costs

Shipping costs are calculated during checkout based on weight, dimensions and destination of the items in the order. Payment for shipping will be collected with the purchase.

This price will be the final price for shipping cost to the customer.

3. Returns

3.1 Return Due To Change Of Mind

ADVNCE PROTEC AUTOMATION PVT LTD will happily accept returns due to change of mind as long as a request to return is received by us within 30 days of receipt of item and are returned to us in original packaging, unused and in resellable condition.

Return shipping will be paid at the customers expense and will be required to arrange their own shipping.

Once returns are received and accepted, refunds will be processed to store credit for a future purchase. We will notify you once this has been completed through email.OR the 05 days taken to process the refund and 15-16 working days or earlier to credit the amount into the customer’s bank account.

(ADVNCE PROTEC AUTOMATION PVT LTD) will refund the value of the goods returned but will NOT refund the value of any shipping paid.

3.2 Warranty Returns

ADVNCE PROTEC AUTOMATION PVT LTD will happily honor any valid warranty claims, provided a claim is submitted within 90 days of receipt of items.

Customers will be required to pre-pay the return shipping, however we will reimburse you upon successful warranty claim.

Upon return receipt of items for warranty claim, you can expect ADVNCE PROTEC AUTOMATION PVT LTD to process your warranty claim within 7 days.

Once warranty claim is confirmed, you will receive the choice of:

(a) refund to your payment method

(b) a refund in store credit

4. Delivery Terms

4.1 Transit Time Domestically

In general, domestic shipments are in transit for 2 – 7 days

4.2 Transit time Internationally

Generally, orders shipped internationally are in transit for 4 – 22 days. This varies greatly depending on the courier you have selected. We are able to offer a more specific estimate when you are choosing your courier at checkout.

4.3 Dispatch Time

Orders are usually dispatched within 2 business days of payment of order

Our warehouse operates on Monday – Friday during standard business hours, except on national holidays at which time the warehouse will be closed. In these instances, we take steps to ensure shipment delays will be kept to a minimum.

4.4 Change Of Delivery Address

For change of delivery address requests, we are able to change the address at any time before the order has been dispatched.

4.5 P.O. Box Shipping

ADVNCE PROTEC AUTOMATION PVT LTD will ship to P.O. box addresses using postal services only. We are unable to offer couriers services to these locations.

4.6 Military Address Shipping

We are able to ship to military addresses using USPS. We are unable to offer this service using courier services.

4.7 Items Out Of Stock

If an item is out of stock, we will dispatch the in-stock items immediately and send the remaining items once they return to stock.

4.8 Delivery Time Exceeded

If delivery time has exceeded the forecasted time, please contact us so that we can conduct an investigation.

5. Tracking Notifications

Upon dispatch, customers will receive a tracking link from which they will be able to follow the progress of their shipment based on the latest updates made available by the shipping provider.

6. Parcels Damaged In Transit

If you find a parcel is damaged in-transit, if possible, please reject the parcel from the courier and get in touch with our customer service. If the parcel has been delivered without you being present, please contact customer service with next steps.

7. Duties & Taxes

7.1 Sales Tax

Sales tax has already been applied to the price of the goods as displayed on the website

7.2 Import Duties & Taxes

For international shipments, import duties & taxes may be required to be paid. pre-calculate these costs and display them at checkout and give customers the choice of pre-paying these duties and taxes, or choosing to pay them seperately upon arrival in your destination country. encourage customers to pre-pay duties and taxes as pre-paying these will facilitate a faster delivery time as they will be less likely to be subject to delays at customs at their destination country.

If you refuse to to pay duties and taxes upon arrival at your destination country, the goods will be returned to at the customers expense, and the customer will receive a refund for the value of goods paid, minus the cost of the return shipping. The cost of the initial shipping will not be refunded.

8. Cancellations

If you change your mind before you have received your order, we are able to accept cancellations at any time before the order has been dispatched. If an order has already been dispatched, please refer to our refund policy.

9. Insurance

Parcels are insured for loss and damage up to the value as stated by the courier.

9.1 Process for parcel damaged in-transit

We will process a refund or replacement as soon as the courier has completed their investigation into the claim.

9.2 Process for parcel lost in-transit

We will process a refund or replacement as soon as the courier has conducted an investigation and deemed the parcel lost.

10. Customer service

For all customer service enquiries, please email us at info@advnceprotecautomation.com